Contact Us @ The Robot Mower
If you have any questions about suitability, prices, installation costs or general queries, please contact us. A 5 minute, no-obligation chat is usually better than an hour googling.
You can also look at our frequently asked questions. If your question is not covered, we’ll add it.
Terms and Conditions
Our Contact details:
Making A Purchase
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
CREDIT CARDS: We accept Visa, Mastercard, Delta, Switch, American Express and Solo cards.
You have the right to cancel an order which is not built to special requirements. These rights are protected under the Consumer Contracts Regulations 2014. This right ends on the expiry of 14 working days, after the day on which the consumer receives the goods. The Robot Mower must be informed within this period by email/ letter and phone. Goods must be returned within 14 days of informing us that they wish to cancel their order. Goods must be in an unused state, and with their original packaging . The customer should obtain proof of postage or send goods via recorded delivery. We will return your money within 30 days of notice of cancellation (ie. 30 days from the date the notice was posted or given).
These rights apply to private consumer sales only.
All product prices are VAT inclusive.
Shipping and Handling
We recommend that goods should be inspected before they are signed for, as goods obviously damaged in transit should be REFUSED. You must notify us as soon as possible, and ideally within 24 hours if at all possible, if your goods are subsequently found to be damaged.
In additional to your legal rights relating to faulty or misdescribed goods, all products come with manufacturers warranty of between 1 and 6 years. In the unlikely event that your purchase develops a fault within the warranty period, contact The Robot Mower and we will resolve the issue for you.
Whilst in your care, machines should be serviced and inspected regularly by a qualified dealer.
Except for our negligence or breach of contract, any problems that may occur from incorrect assembly are not warrantable, nor are the suppliers culpable. Please take safety seriously.
The Robot Mower does NOT operate a “Try & Return” policy. Faulty goods should be notified to us as soon as possible. As a rule we do not collect goods from customers unless the fault occurs within the first 30 days, however we can arrange courier collection at your cost. We are under no obligation to accept returns of Non-Faulty goods after the 14 day cooling off period.
Returns of Non-Faulty goods within the 7-day cooling off period will be at the customers expense. Returned goods must be “As New”, in complete re-saleable condition, including all manuals and loose items. (Excluding Special Order items, which are non-returnable for any reason.)
The Robot Mower is based just outside of Blackmore, Essex. About 15 minutes from Chelmsford, Epping, Brentwood and junction 7 of the M25.
We cover Essex, Norfolk, Suffolk and London but are happy to give advice for other areas and can put you in touch with your local expert.
The Robot Mower is owned and managed by:
Registered Company No: 11560201